Tell us someone has died

We’re sorry for your loss. Tell us what you can and we’ll take it from here. You don’t need an account number, PIN or password, and you can send documents later.

We’ll stop reminders, marketing and debt collection, keep every service running, and contact you within one business day. There is no charge for any of this. Rather talk to someone? Call 1300 413 798 and ask for the bereavement team. You can read our Deceased Customer Account Policy.